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We also find it invaluable to know as much about the property as possible on tenancy commencement, not just the basic, obvious details like is it gas or electric heating, but what kind of system it is. If we know that, and we can’t help the tenant try and fix the problem over the phone, we know which is the best engineer to call out to fix it. Heating engineers aren’t all the same: you wouldn’t take a Porsche to a Mercedes garage would you?

Our property managers also use the same software as our letting agents, so they can see the full history of the property, and, this might appear really simple, they can see the photos of the property – they can see what they’re dealing with.

Good property management also comes down to good property managers, and an acknowledgement that not all staff are the right personality types to work in property management. Good property managers are problem solvers. Good property managers are also the type of people who don’t need thanks and congratulations all the time, because in property management if the phone rings its normally a problem!

We could write a book on property management, but we’ll spare you that and tell you about our service in bullet points!
-    An experienced, dedicated property manager
-    We always return calls and emails promptly
-    Inventory, check in and check out process managed
-    Deposit protection and release process managed
-    Rent collection and arrears chasing
-    A common-sense approach to property maintenance, based on experience
-    A pool of good value, reliable tradespeople
-    Bi-annual property visits
-    Regular financial statements
-    Accounting to HMRC for Non-Resident Landlords

You can read about our fees for property management here